Rollo Label Printer Setup, troubleshooting, review

Rollo Label Printer Setup

The Rollo label printer is a high-speed printer that works with direct thermal labels and enables printing by applying heat to the paper or label. Without using ink or toner, this printer can print almost all kinds of labels including the ideal 4”x6” shipping labels, barcodes, ID labels, warehouse labels, bulk mailing labels, 1.57” to 4.1” wide labels with no height constrains. The Rollo label printer works with almost any direct thermal label, even the free UPS labels as well, thus, it eliminates the need of expensive branded labels. You can print to the Rollo label printer like any other regular printer by using any application or website but with a promising printing speed of 150 mm/s, which is nearly twice as fast as your regular printer.

Moreover, this printer is a reliable option for both Windows as well as Mac users and it is compatible with almost all leading shipping platforms involving FedEx, UPS, stamps.com, Endicia Dazzle, ShipStation, ShippingEasy, Shippo, and market places like Shopify, eBay, Amazon, and many others.

Here are some of the specifications of the Rollo label printer:

  1. Weight = 1.6 lbs
  2. Dimensions = 8×4×4 in
  3. EAN = 0646791961023
  4. Model = X1038
  5. ASIN = B01MA3EYC5

How to setup Rollo label printer?

To begin with here is how to get through the initial setup for your Rollo label printer:

  1. Firstly, plug in the printer to the power source via cables and make sure that the connections are not loosely fitted.
  2. Now, connect the printer to your computer using the USB cables and load your labels into the tray and make sure that the side you want to print on is facing up.
  3. Adjust the tabs as needed and close the top.
  4. Turn on the power for the printer and the printer will run the automatic label identification to learn the size and type of your label and make adjustments accordingly. You will only need to do this once unless you change your label type or size.
  5. Now, press and hold the button on the top of the printer until you hear one beep and let go. The label identification process is done and your Rollo label printer has now identified your label.

How to install the Rollo driver on Mac?

For the installation of the latest drivers for you Rollo label printer on Mac, follow the steps below:

  1. Firstly, download the latest version of Rollo’s Mac Driver from https://www.rollo.com/driver.
  2. Upon opening the downloaded file, you’ll see the Mac driver installation screen.
  3. Now, double click on the .pkg file to begin the installation. You may consult the installation guide for reference.
  4. Follow the installation steps as they come until ‘Installation was successful’ message pops on your screen.
  5. Upon installation, go to your Mac’s settings and select printer and scanner.
  6. Now, select the ‘+’ sign to add a new printer.
  7. In the next window, select the Rollo Thermal Printer and you’ll see ‘Select Software’ in the drop-down menu.
  8. Click on Select Software and find the ‘Rollo printer’.
  9. Select the Rollo printer and click on OK.
  10. In the next window, click on Add and when the light next to Rollo Thermal Printer turns green, your printer is ready.

How to install the Rollo driver on Windows?

For the installation of the latest drivers for you Rollo label printer on Windows, follow the steps below:

  1. Firstly, download the latest version of Rollo’s Mac Driver from https://www.rollo.com/driver.
  2. Open or run the installer to extract the driver file from the .zip file and follow the installation steps.
  3. Upon installation, navigate to your Control Panel and click on Devices and Printers.
  4. Now, from Devices and Printers, right-click on Rollo Printer.
  5. Further, choose the Printing Preferences and click on ‘Advanced…’ under the Layout tab.
  6. From here, select your desired Label size and click on OK to save.
    Note – The ideal 4”x6” shipping labels are 100mm x 150mm.
  7. Now, head over to the Setting tab to set the speed, orientation, density, print position adjustment (horizontal and vertical). You can also set the custom paper adjustments here and your printer is ready for use.
Here are some dilemmas associated with the Rollo label printer along with their answers:

QUES 1. What to do if your labels are not sharp or dark?

ANS. The most common reason for low-quality print has to do with the low-quality source file. To test whether your Rollo printer is in good health, print a sample label that comes along with the packing of the printer. This label is provided at a Standard quality and should print clearly but if it seems like your original low-quality print was designed for an 8.5” X 11” size, go to the setup guide to see if you can change the label setting to 4” x 6”. Use a commercial solution that will automatically download your orders from online channels like eBay and Amazon and provide you with a simple button to print high quality 4” x 6” labels.

If only parts of your label look faded please try the following solutions:

  1. LABEL – The darkness of the label relies on the label manufacturer. Usually, the high-quality label generates darker prints.
  2. MARGINS AND PAGE SIZE – Make sure that the content takes up the entire label since, if there are additional borders, your design may shrink and get printed in a smaller size resulting in faded content.
  3. PRINT DENSITY AND SPEED – By default, your Rollo printer is set to print at its maximum speed but. by slowing down the speed will result in a higher resolution print. You can change the density and speed from your Rollo printer preferences.
FOR WINDOWS:

You may access these settings by following these steps:

  1. Go to your control panel and click on printers and devices.
  2. From there, right-click on Rollo and select printer preferences
  3. There in the Settings tab, you’ll be able to set the density and speed of the printer.
FOR MAC:

You may access these settings from the drop-down menu under the ‘Printer Features’.

QUES 2) How do you generate shipping labels on Rollo printer?

ANS. By far, the easiest way to generate your shipping labels is through the ROLLO ship manager. There are no monthly or setup fees involved and it costs only five cents per shipping label you generate waived for the first 200 labels, they will give you a negotiated discount commercial shipping rates with all major couriers.

QUES 3) What should you do if ROLLO is making a loud noise when printing?

ANS. If your printer is making loud noises while printing, it is most likely due to your printer speed being set too low or the density being set too high. Though the exact speed and density depend on the type of label you are using. Make sure that you start with 4 and 4 but if your print is too light please boost the density (darkness in Mac) setting number to get a darker print.

QUES 4) What to do when ROLLO LABEL is forgetting labels or continuously feeding?

ANS. This behavior usually begins after you change your label type, size, or manufacturer. There may be one of these two reasons as to why Rollo is forgetting labels or continuously feeding:

1. The most common reason being that ROLLO does not recognize your label.

To solve this issue, follow the steps below:

  • Re-run the automatic label identification, so that ROLLO can learn and recognize your label.
  • Now, disconnect the USB cable from your ROLLO printer to make sure that your computer is not sending any print commands to ROLLO.
  • Press and hold the button on the top of the printer until you hear one beep and let go.
  • ROLLO will then move the label back and forth to learn the gap size and other label properties. Now you will be able to see a green light and the label placed at the tear-off point.
  • Reconnect the USB cable to the ROLLO and try to print.
2. The second reason might be that your operating system is sending a longer/ shorter label to ROLLO.

Make sure that you have the right label size. To set the label size, follow the steps below:

For Windows:
  • Navigate to your Control Panel and click on Devices and Printers.
  • Now, from Devices and Printers, right-click on Rollo Printer.
  • Further, choose the Printing Preferences and click on ‘Advanced…’ under the Layout tab.
  • From here, select your desired Label size and click on OK to save.

Note – The ideal 4”x6” shipping labels are 100mm x 150mm.

For Mac:

In the print prompt window, make sure that you have selected 100mm x 150mm or 4″ x 6″ label size.

It may be noted that the application you are using (Adobe Reader) could be over-riding your driver label setting and sending the print in a larger / smaller size to Rollo. In the print prompt, look for “Page Setup” or “Paper Size” and ensure that it is set to the size you want.

QUES 5) What is happening when the red light is flashing?

ANS. The red light is an indication that Rollo has a problem with your label. Rollo most likely needs to relearn your label. Make sure that there are multiple labels available to Rollo and then run the automatic label identification again. Press and hold the top circular button on Rollo until you hear a beep, Rollo will then move the labels back and forth to learn the gap and other label properties.

Now, the red light should stop flashing but if it doesn’t, try turning off the printer using the power switch on the back and then turn it back on.

Rollo label printer Review

ROLLO direct thermal label printer is a printer with an excellent speed of 150mm/s, nearly double of any other regular printer you’ve ever owned. It can print an average 4×6 shipping label in less than a second so if you print a lot of labels frequently, the Rollo label printer is a steal for you.

Working on the thermal printing technology, this printer does not make use of ink or toner and in turn, saves you the money you would usually spend on these expensive cartilages. The only supply you’ll ever need to purchase are labels and here’s a catch too! While there are companies that discourage the use of third-party labels and purposefully design printers to work hassle-free with their expensive labels only, Rollo takes a complete 180 here. It encourages you to use whichever thermal label and can work with almost any label size. All of this surely gives Rollo an edge over its fellow competitors as it saves you money while being more efficient.

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